Health and safety measures
Esteemed guest
The health of our guests and employees is our most important concern. It is very important to us to implement the decrees that have been passed without exception and to provide the authorities with the best possible support in these challenging times. These measures will also have an impact on our services.
We would be pleased to inform you about the current status of the new offerr:
- As a direct booker, you benefit from a cancellation period of 24 hours prior to arrival
- In the lobby and the beautiful garden, we will serve food and beverages to our guests between 11:00 am and 9:30 pm. In the afternoon we also serve patisserie creations by Dietmar Ahring.
- In the Alpterrassen Restaurant we serve breakfast from 7:30 am to 10:30 am. The buffet offer is largely dispensed with à la carte offers, that are inlcuded in the rate. Every person must wear a face mask in public indoor spaces. This does not apply to guests in restaurants and bars when they are seated at a table. However, when people are on their way to the table or using the toilets, a face mask must be worn.
- Also, in the Alpterrassen Restaurant we serve dinner frmo 7:00 pm to 9:30 pm, as part of half-board and in compliance with hygiene measures.
- The à la carte restaurants Schmitte and Gaststübli are open daily from 6:00 pm until 11:00 pm for hotel clients with the corresponding legal restrictions.
- As usual, room service is available to all our hotel guests.
- All restaurants are not open for external clients as well. Every person must wear a face mask in public indoor spaces. This does not apply to guests in restaurants and bars when they are seated at a table. However, when people are on their way to the table or using the toilets, a face mask must be worn.
- The entire spa offer is open to hotel guests and a limited number of guests. It is compulsory to wear a mask in wellness and spa.
- Massages can be booked only from hotel clients normally from Wednesday to Sunday.
- Events and seminars are allow until 5 people.
Please contact us by phone +41 33 854 58 58 or under info@hotel-schweizerhof.com.
We adhere strictly to the instructions and measures of the Federal Office of Public Health and keep our employees and guests constantly informed of its instructions. Our employees are prepared and sensitised to the exceptional situation and the appropriate treatment of our guests. We monitor the situation and make adjustments on an ongoing basis.
We take our duty of care towards our employees and guests very seriously. We instruct our employees to continue to adhere strictly to the high standards of internal hygiene measures.
All travellers are advised to comply with the protective measures recommended by the World Health Organization (WHO).
And, of course, we are personally available to answer any questions you may have by e-mail info@hotel-schweizerhof.com and by telephone on +41 33 854 58 58.
We thank you for your support, your understanding and your loyalty.
Until we meet again, we wish you all the best and stay healthy.
Your Romantik Hotel Schweizerhof
Hans-Rudolf Rütti & Mario Resch
General Manager & Vice Director / Director of Sales & Marketing
Safety measures in the accommodation sector
HotellerieSuisse, GastroSuisse and Switzerland’s non-hotel accommodation interest group Parahotellerie Schweiz have developed specific measures to ensure the safety of guests when staying in accommodation in all service areas.
The following measures will be taken:
- Hand hygiene: Regular hand washing, avoid touching objects and surfaces wherever possible
- Social distancing: Employees and other persons must maintain a distance of 1.5 metres from each other, transit and waiting zones will be designated (using room dividers if necessary), regulation of the number of people occupying given spaces
- Cleaning: Regular cleaning of surfaces and objects after use on an as-needed basis, especially if they are touched by multiple people. Air circulation must be assured by regular and sufficient air exchange
- Pre-existing statutory hygiene and safety regulations must continue to be observed
Safety measures in the catering industry
The GastroSuisse and HotellerieSuisse professional associations have drawn up a safety protocol for the catering industry in order to make visits to restaurants a pleasant and safe experience for guests.
Businesses and their guests are required to adhere to the following safety regulations:
- Hand hygiene: Hands must be washed or sanitised on entering the restaurant.
- Maintain social distancing: Where possible, maintain a 1.5 metre distance from other groups of guests and employees.
- Payment: Where possible, payment should be made by card using a contactless transaction.
- Personal data: When serving groups of more than four people, the restaurant must take the name and number of at least one person per group.
Safety measures in the wellness & spa sector
The GastroSuisse and HotellerieSuisse professional associations have drawn up a safety protocol for hotels with wellness & spa programmes to enable a safe use of swimming pools, saunas and steam baths.
The following measures are to be taken to ensure safe use of swimming pools, saunas and steam baths:
- Hand hygiene: Regular hand washing, avoid touching objects and surfaces wherever possible.
- Social distancing: Employees and other persons must maintain a distance of 1.5 metres from each other, transit and waiting zones will be designated (using room dividers if necessary), regulation of the number of people occupying given spaces.
- Cleaning: Regular cleaning of surfaces and objects after use on an as-needed basis, especially if they are touched by multiple people. Air circulation must be assured by regular and sufficient air exchange.
Safety measures for business events
HotellerieSuisse and the Expo Event Swiss LiveCom Association have drawn up specific safety protocols and guidelines to be adopted when holding business events (meetings, conventions, seminars, conferences, etc.) in hotels, convention centres and other locations.
The HotellerieSuisse safety protocol for events held in hotels comprise the following basic rules:
- All persons in the hotel must regularly wash their hands. Avoid touching objects and surfaces as much as possible.
- Employees and other persons must maintain a 1.5 metre distance from one another.
- Regular cleaning of surfaces and objects after use on an as-needed basis, particularly if they are touched by multiple people.
- Persons at particular risk must be offered appropriate protection. Persons at particular risk must continue to observe the safety measures prescribed by the FOPH and should stay at home wherever possible. The provisions for the protection of employees at particular risk are set down in COVID-19 Ordinance 2.
- Employees and other affected persons must be kept informed of requirements and measures and must be consulted when implementing measures. Anyone who falls ill at work must be sent home and instructed to follow the isolation instructions issued by the FOPH.
- People attending events are asked to bring their own laptop (and materials such as pens) with them. The hotel’s own materials are regularly disinfected or disposed of.
- Partitions must be used to divide rooms if the following requirements cannot be met: If seats are less than 1.5 metres apart to the front, back and sides.
- The safety protocol for the hospitality industry applies when food and drink are served.. Participants at an event can be classified as a group of guests.
- The hotel must ensure the regular and sufficient replacement of air in workplaces and guestrooms (e.g. airing 4 times daily for approx. 10 minutes). In the case of rooms with constant air conditioning and ventilation, the recirculation of air must be avoided where possible (fresh air supply only).
